Shipping policy

We aim to provide you with a seamless and convenient shopping experience with reliable delivery services across the UAE.

SHIPPING CHARGES

  • Free Shipping: Enjoy free shipping on all orders above AED 350.

  • Standard Shipping Fee: For orders below AED 350, a nominal shipping fee of AED 50 will be applied.

ESTIMATED DELIVERY TIME

  • Dubai - You can expect your order within 24-48 working hours or 1-2 working days.

  • Rest of the Emirates - Orders can be expected within 5 working days.

ADDITIONAL INFORMATION

  • Deliveries are made on all days (excluding public holidays).

  • Once your order is dispatched, you will receive a confirmation email and SMS with tracking details to monitor your shipment.

  • If you have any special instructions for delivery or need assistance, our customer service team is always here to help. Contact them on (customercare@esso5.com).